You Gotta be Careful When Making Green Marketing Claims

When TerraChoice's Six Sins of Greenwashing report was released last fall, it brought with it whispers of green fatigue, and raised the specter of Big Business Bullsh--. Could it be that corporate co-opting of sustainability had led to a market full of misleading claims and outright lies? Go figure. But as the public's sustainability discussion moves along, governments are getting involved in an attempt to curb the marketplace. So if you're one of the many companies offering up green claims, it's in your best interest to start paying attention to what you can and can't (or should and shouldn't) say.



The Six Sins of Greenwashing report analyzed over a thousand green claims made by businesses, and found that only one was legitimately honest. The rest committed one or more of the following sins:

1. The sin of hidden trade-offs
   Focusing on one environmental benefit while ignoring other essential issues.
   
2. The sin of no proof
   Lack of third-party auditing to back up any claims.
   
3. The sin of vagueness
   Using words and claims with broad or multiple meanings, resulting in an essentially meaningless claim.
   
4. The sin of irrelevance
   Making a green claim that is already inherent to the product or service being marketed, as though there's something special about this one.
   
5. The sin of fibbing
   Outright lying.
   
6. The sin of the lesser of two evils
   Making claims within a product category that is inherently environmentally damaging (i.e. no matter what green claims are made, the product is by definition bad for the environment).
   

The PDF report (also available here) offers recommendations for both marketers and consumers. The ultimate goal is to prevent consumers from becoming so jaded by misleading claims that they give up on green or sustainable businesses altogether.

In addition to TerraChoice's recommendations, both the U.S. and Canada have issued their own guidelines. Our neighbors to the north go beyond the legal requirements for Canadian labeling compliance, offering fairly in-depth recommendations for businesses who make particular environmental claims. The PDF report is a useful tool no matter what country your business operates in.

Our own government also offers guidelines for environmental claims in advertising. Regulated by the FTC, the bulk of these guidelines are legally binding, although I haven't done the legwork to determine just how frequently and under what circumstances these laws are enforced (keeping up with the marketplace's now ubiquitous green claims would certainly pose a challenge for any organization). An even more detailed guide is available on their site, but be aware that the FTC is in the process of updating these in response to the rise of the green marketplace.

Addressing Your Own Green Claims

Though boning up on the federal regulations is a must for any business flirting with green claims, it's not just the government's ire you need to worry about. Speaking the truth is essential to ensure credibility among your own customers. So, once you understand what you can and can't say, you ought to take a look at what you already are saying. At the very least, you need to ask yourself:

• Are my claims specific?
• Are my claims clear and understandable?
• Are my claims verifiable by a reputable third party?
• Do my claims accurately represent the purchasing issues a customer might face when buying my product?
• Do my claims provide enough context for the customer to make an informed decision?

And remember, if you're not sure you can back up what you claim, don't bother saying it. For more information about gauging just how green a business is, see The Case-by-Case for Sustainability.

Perhaps the Most Important Info Graphic Ever

How to nap:

(via SFist)

The Great Debate Over Menu Type

Restaurant-goers are more likely to assume a dish is complex and skillfully prepared if the menu is set in a "fancy" typeface, according to a recent study described in the New York Times. Sadly, the study's researchers used Mistral as an example of fancy type.

Poor font choices aside, experts (thankfully) seem to understand the benefits of legible menus, as well as how best to produce them:

"Allen [CEO of Quantified Marketing Group] recommends using sans-serif fonts and few capital letters. He instructs managers to draw diners' eyes to the most profitable items on a three-panel menu by positioning those golden dishes in three key places: the center of the middle page and the top-right and top-left corners, which he calls the sweet spots. In addition to avoiding bad translations, Allen says chefs should use simple language when possible."

Of course, typeface is a fundamental piece of a restaurant's visual identity. As the study shows, it communicates specific characteristics about a restaurant's personality and food. But you don't need to rely on elaborate fonts for the sake of using elaborate fonts. Professional designers understand how to specify and use typefaces with character (pardon the pun) to influence customer perception and behavior, without sacrificing legibility.

If anything, the study makes a good case for leaving typography in the hands of the professionals - otherwise, you end up thinking Mistral is the answer to slow sales.

Popular Green Blog Takes a Hard Line on Dissent

WorldChanging is arguably one of the more popular blogs tackling the trinity of green, sustainability, and social issues on the internet. As a nonprofit organization working to build "a bright green future," it's done well to establish itself as a magazine of integrity and thoughtfulness. So it's interesting to note yesterday's post by executive editor Alex Steffen, in which he not only vows to ban all comments denying climate change, but plays the Nazi card, comparing climate skeptics to Holocaust deniers:

"We will delete comments which deny the absolutely overwhelming scientific consensus on climate change, just as we would delete comments which questioned the reality of the Holocaust or the equal mental capacities and worth of human beings of different ethnic groups. Such 'debates' are merely the morally indefensible trying to cover itself in the cloth of intellectual tolerance."

As most of the posters to date acknowledge, the WorldChanging staff is perfectly within its rights to moderate and even delete comments on its site. Yet the way in which Steffen has chosen to word the announcement is so anathema to the stated objectives of the site that it begs the question: what the hell are you thinking? If the producers of WorldChanging are truly interested in "how best to collaborate, how to build coalitions and movements, how to grow communities, how to make our businesses live up to their highest potential and how to make the promise of democracy into a reality," then isn't it a little disingenuous to prohibit open discussion about a scientific theory?

Maybe, and then again, maybe not. According to yesterday's post, WorldChanging's decision to delete such comments is based on the premise that climate change is a scientific fact and, as such, to deny it is "morally indefensible." This is, of course, absurd. It's no different than Christians calling non-Christians sinners and damning them to hell - it makes for a dramatic stance, but casting aspersions isn't really solving a damn thing. Nor is it trying to solve anything. And just to drive the point home, it's not even true.

Let's just say that climate change is a scientific truth and the debate is, in fact, over (you don't hear me arguing). Steffen's position (or is it WorldChanging's? It's not entirely clear, but I suspect we'll get a clarification soon enough) is that denying this physical phenomenon is morally equivalent to denying human equality. But this is an apples-to-oranges comparison; physical science and philosophical constructs are observed and measured on different scales. We could, I suppose, get into an argument about whether or not human equality really is a philosophical construct, but that would lead us to the whole "God-given right" thing, and I would argue that God is himself a philosophical construct. So let's just skip that (or not, you tell me).

Steffen would be much better off simply accusing climate change deniers of being raving lunatics who don't share the same reality as the majority of the population, and prohibit such comments on those grounds. But he didn't take a scientific stand, he took a moral stand. He hopped up on that soapbox and blasted away. Sure, WorldChanging has every right to moderate comments on its own blog. But at some point, an editorial staff needs to decide whether or not such decisions undermine its own credibility. Especially when that credibility hinges on bringing people together using innovative thinking and design models.

The sustainable design model by its very nature must consider all stakeholders when problem solving. And climate skeptics are certainly stakeholders in this environment, whether Steffen and his staff wish them to be or not. That means that if we're going to solve environmental problems - climate change problems - then we need to consider the skeptics as well. By denouncing them as moral sinners and driving them from the fold, we fail to truly address the very issues in which they are so deeply involved.

So if WorldChanging wishes to plug its ears and ignore the skeptics, then as they themselves state, "you're certainly welcome to your opinion." But doing so completely undermines their otherwise important attempts at bridging gaps, deepening understanding, and solving universal problems. And dammit, it gives the rest of us believers a really bad rep.

Public Policy Belongs to the Public

From Pro Bono Junkie's Blog:

"The rise in nonprofits should be a canary in the coal mine for society, telling us that we need to have the courage to demand better public policy to ensure the sustainability of our way of life.

Our local, state and federal governments are not effectively meeting the needs of society. Fortunately, we are a country of entrepreneurial and compassionate people who see the walls of the mine collapsing and are willing to throw themselves against the wall to prevent its fall." [Full post]

The Case-by-Case for Sustainability

This post is inspired by the question "What benchmarks do you use to determine if a company is green?" recently asked by a user on LinkedIn.

If a product has recycled content, it's green, right? Anyone who's even a little skeptical (and these days, I wish more people were) understands that you need to ask more than just this one question to determine if a product is green. And how do you know if an entire company is green? If they recycle their paper, or turn the lights and computers off when everyone goes home, does that make them green? The answer is, quite simply, it depends.

The Challenges of "Certified Green"

Increasingly, consumers are using certification to determine whether or not a company is green. There are a number of general certification bodies that have cropped up to help consumers and other businesses identify those who have met particular standards (see the end of this section for examples). Some of these are nonprofits, some are trade associations, and some are glorified PR outlets. Some local governments, especially in California, are also implementing certification systems.

The problem with these types of groups is that they themselves have subjective criteria that they apply to member businesses. So in order to determine if a certified company is legitimately green, one first needs to vet the certification program. This is the challenge I've run into with the San Francisco Green Business Program. The SFGBP is actually one of the most stringent government-sponsored certifications available in California. I've been doing a bit of consulting work with SF's Department of the Environment (just one of the city agencies involved in the program), trying to help them identify the best ways to build the program's credibility. Since there are now at least 285 certification programs to choose from, distinguishing the SFGBP as a leading program becomes even more important.



At the heart of the SFGBP, as with all certification programs, is the need to identify measurable criteria. The challenge, however, is that what is an appropriate and sustainable solution for one organization, business, industry, and/or process may not be so for another. The very nature of holistic sustainability is case-by-case, which makes it exceedingly difficult to create blanket criteria that actually work across all organizations. This leaves us with the simplistic solution of creating specific operational guidelines (as opposed to measurements) that are tailored to particular industries or business models.

The following certifications are just a few that I consider to be decently stringent, though none are "perfect." They're presented with the caveat that this is a partial list, and that my own assessment should be subject to your scrutiny:

• San Francisco Green Business Program (local only; all industries)
  
• Co-op America Seal of Approval (national; all industries)
  
• Green Seal
• FSC (international; wood-based supply chain)
  
• C2C (international; product design)
• LEED (national; building/construction
  
  *Full disclosure: I'm certified by the first two groups.

A Simpler Method of Measuring Green

Obviously, looking for viable certification is the easiest, quickest method to determine if a company is really green. But what if no certification exists, or if you want to vet the certification? In these cases, you can evaluate the following operational areas of the company:

• Energy consumption (amount of, type of)
• Materials consumption (amount of, type of, toxicity of)
• CO2 and other greenhouse gas output (amount of)
• Physical waste output (amount of, toxicity of, treatment of)
• Product output (nature of, life cycle of)
• Employee programs (existence of, nature of)
• Ethics (nature of, statement of, track record of)
• Community relations (use of local resources/vendors, distribution to local areas, enrichment of local communities)

Numbers alone, of course, don't tell the whole story. You'll still need to compare the identified efforts to conventional standards. Are they better, worse, or the same? By how much? Are there specific accepted standards that the company meets or exceeds in any of the given areas?

The Benchmark of Transparency

Another good measure of a company's greenness is their transparency. If an organization voluntarily discloses their operational methodology, and explains in detail the environmental measures they take, that's a pretty good indicator that they're at least addressing those areas. If you're wary of greenwashing (the act of paying lip service to environmental commitment), then look for generic statements, like "All of our products are green," or "We use an eco-friendly production process." Companies should be prepared to go into detail about their processes and back up their claims.

So there you have it: determining if a company is truly green or not is no simple task. Every day more benchmarking groups crop up to try and serve as a standard, but we're still a long way from consensus. In the meantime, any thinking about sustainability must by definition include flexibility, critical thought, and an understanding of the many complexities that go into judging results.

Finally, what methods do you use to judge how green a business is?

Insights From the HOW Design Conference

After an extended trip back to my hometown (Boston, that is) for the HOW Design Conference, I'm feeling super focused. I've spent the last six months or so mulling over Roughstock and my own goals, and the conference put a lot into perspective for me. Instead of a lengthy review or analysis, I'll just note some of the key takeaways I was left with that I think apply to all organizations...

Challenge yourself to think atypically.
We're all conditioned to take the path of least resistance, but if we give ourselves the chance to step off this path, the results can be incredible. There was no better evidence of this than speaker Bill Strickland's discussion of his journey transforming a failing inner city school into an educational powerhouse for arts and leadership. If you want to lead the competition rather than play catch-up, you need to step outside your comfort zone, challenge your own assumptions, and take a few calculated risks.

Work smarter not harder.
This is one of those nuggets of common sense that seems to always fall by the wayside. It goes right along with measure twice, cut once. Whatever you're doing - whether it's designing a direct mail piece, completely rebranding your company, or giving a speech - think about each small step along the way. By making active decisions with a larger goal in mind, the fruits of your labor will yield bigger and better results.

Play.
As the child of workaholics, it's very hard for me to separate work from personal life. But with careful practice, I keep discovering that the more I invest in my personal world, the better my work becomes. After all, the human mind is not a machine. It's an organic, responsive mess o' brains that needs exercise and excitement. Trips to Fenway Park, Charlie's Kitchen, the Museum of Modern Art et al. provided me with color palettes, patterns, lighting techniques, compositions and insights that I never would have gotten with my eyeballs pinned to a computer screen.

Remember why you do what you do.
Chances are, you've gotten so caught up in the logistics of your work that you've forgotten what drew you to it in the first place. Revisit that attraction, and ask yourself if you're doing exactly what you want to do. You don't have to drop everything and hit the high seas on a sailing ship, either; try asking yourself how you can adjust your businesses practices to better reflect your own values. As I practice this myself, Roughstock's future becomes a motivating goalpost rather than a logistical nightmare, and opportunities are already poking me affectionately in the ribs.

I love that just a few days of mental and visual stimulation can make such a difference in both my personal and work lives. Sharing stories with colleagues, meeting new people who I've only ever heard of before, and absorbing the experiences and values of others has been powerful. I can't wait to see it all seep into my work over the months ahead.

Recently Published in HOW Design Magazine...

The current issue of HOW, one of the leading professional graphic design magazines, features Jess' article Deflate the Tire Kickers. Every profession has their version of the tire kicker: those not-so-serious prospects that eat into your profitability. This five-page article walks designers through the client intake process, offering practical advice on how to identify and effectively handle this segment without losing your cool.



The magazine is currently on the newsstands at most major bookstores, and can also be purchased online. [Update: HOW Magazine has now posted the full text on their site, so you can read the article online.]

(And am I the only one who thinks the illustration looks like David Bowie? Which is, of course, totally rad.)

Carrotmob: Harnessing Consumer Power so Everybody Wins

What happens when hundreds of people agree to give a single business their business in exchange for an environmental commitment? Watch and find out:

Carrotmob Makes It Rain from carrotmob on Vimeo.

This really is the perfect example of how the strength of individuals can benefit business and the environment. It bridges the typically hostile gap between activists and Big Corpo. It appeals to the everyday shopper. It has the potential to make real change. And they've even got a business plan (okay, not yet). If you're an angel investor looking for the next perfect project, this might be it.

New Work: Evnine and Associates Logo and Identity Collateral

I'm really excited to introduce the redesign of Evnine and Associates' new logo and identity collateral. The new streamlined look plays with the financial concept of "extra market returns," symbolized in the industry by the alpha symbol (the "a" in "eva," which is the company's nickname among its client base).



The big challenge here was creating a look distinguished enough to impress a rather staid financial industry while still communicating the personality and charm of this incredibly focused team of statistical wizards.



Both the letterhead and envelope are printed on 100% recycled paper, while the business card is printed on a heavier stock, 30% PCW recycled paper.

How a Marketing Plan Builds Your Business

It’s time to dust off that old marketing plan that’s been crammed in the back of your bottom drawer next to your business plan,and crack it open. Oh, right - you don’t have a dedicated, stand-alone marketing plan. But that’s okay, because you’ve got it all in your head, right? Wrong. Without a written, comprehensive marketing plan, you’re throwing money away without even realizing it.

What’s So Important About a Written Plan?

There are plenty of reasons why you, savvy businessperson that you are, need a written marketing plan, and the most obvious is that you don’t yet have one. Ask yourself: does the competitor down the street (or online) have a written plan? If they do, then you’re a step behind already and you better catch up. But if they don’t, which is far more likely, then creating one for yourself will give you an instant competitive edge.

A well-written strategic plan will provide you with several necessary insights:

• It makes clear where your money is being spent and where your money should be spent. A good plan includes an audit of your current marketing activity, which accounts for both direct and indirect marketing expenses. It also defines workable budgets for the future.
• It reveals strengths and weaknesses in your tactics, and provides specific ways to fix the weaknesses and maximize the strengths.
• It tells you if your marketing tactics are effectively aligned with your goals.

But even more importantly than holding a mirror to your current marketing activity, a thoughtful marketing plan provides you with a tactical step-by-step plan to reach those business goals. This necessarily sets you in a clear direction, making decisions about which marketing tactics to use, how to implement them, and how much money to spend on them, much easier to make in the heat of day-to-day business.

It’s important to realize just how inefficient on-the-fly marketing decisions can be. Making such last-minute, high-pressure choices will almost always dilute your efforts, which means you’ll yield a lower return for the time and money you’ve invested in those off-the-cuff, time-pressured decisions. Creating a strategic marketing plan that you can turn to in these moments will significantly reduce wasted time, money and resources.

So What Does a Good Marketing Plan Look Like?

Realistically, your plan can be as simple or as complex as you choose to make it. You’ll have to balance your available resources with your ideal plan, of course, and find the level of detail that works best for your business. A full-blown strategic marketing plan, however, should include at least the following elements:

• An analysis of your brand position, market segments, and product delivery strategy
• A set of specific marketing goals and objectives
  
• An audit of your current marketing tactics
• A step-by-step action plan to reach each goal (each action should build on the others to create a cohesive strategy)

There’s more to it than that, but those are the essentials. Without them, your marketing plan is more of a marketing notion. Remember: a plan should be executable, appropriate to your needs, and effective.

Can You Do It Yourself?

If your business is already struggling to come up with the cash flow to execute each individual marketing tactic already, it can be tough to convince yourself that it’s worth dropping the cash on a professional strategist. After all, who knows your business better than you? And you’re no stranger to bootstrapping. A DIY marketing plan is certainly better than none, and it will obviously save you money in the short term (though probably not over the long-term).

Start with a simple, one-page plan that you can put together yourself. It should include:

• Your overall business goals
• A short list of marketing tactics that can best achieve those goals (be picky)
• What steps you need to take to implement those tactics.

You must be aware, though, that this is not an ideal approach and it will not be a reliable plan over the long haul. Creating the above plan successfully is often harder than it sounds. Identifying appropriate, reachable goals, understanding which marketing techniques work best for those particular goals, and then identifying the specific steps you’ll need to take to maximize the effectiveness of your chosen marketing techniques, all require a level of marketing expertise you may or may not have.

If it’s not reliable, then why bother with a one-page plan? In actuality, it’s more of an exercise to prepare you for working with a professional strategist. Preparing such a limited marketing plan for yourself will reveal what you know and don’t know, and where you might need outside expertise. This is important information: the best business owners recognize their own weaknesses, and find ways to correct for them (usually by hiring someone for whom their weaknesses are actually strengths).

A professional marketing strategist will inevitably bring a different set of skills to the table: they’ll provide you with a broader market context, a better understanding of your competitors, insight into the most effective marketing methods available to you, and an understanding of how to combine everything into a holistic, effective strategy. And perhaps most importantly, a professional will bring a level of objectivity you simply can’t achieve on your own. When you spend all day, every day making your business work, it’s easy to lose perspective and begin to see everything through the lens of that business. Hiring someone who has both your best interest in mind, and the ability to see beyond your business, will result in a marketing plan that you can easily implement, and implement successfully.

And Finally...What To Do With That Plan

Whether you choose to handle your marketing plan yourself, or hire someone to help you with the process, it'll be useless if you cram it back in that drawer and let it gather dust. The best way to make sure you actually use your plan is to start with a solid foundation. Take the time to do it right from the start, and implementing it will come naturally.

Once it's written, review it regularly. At the very least, you should be reviewing your marketing plan every quarter, but every month is even better. This will allow you to align your cash flow with your upcoming marketing expenses, make adjustments, and generally avoid being caught with your pants down (as in, I meant to start putting money aside for my new catalog last quarter and now I have no budget!).

Reviewing your plan regularly will also give you the satisfaction of checking off action steps as you take them and making adjustments as necessary. It's awfully rewarding to cross things of your to-do list, especially when you can watch those to-do items turn into sales. And that might be the best part about creating a written marketing plan: seeing that plan turn into reality before your very eyes. Because the very nature of such a plan is to build momentum and, ultimately, build your business.

Tell Your Neighbors About the Spray!

I'm going to ask that you indulge my "politics" as I get loud for a bit - I'm just really not okay with getting sprayed with chemicals!

So, for those of you who live in California and want to spread the word, please help yourself to this poster. Download a PDF of either version by clicking on the image. Then take it your local copy shop and start passing them out to friends, neighbors and especially local businesses.





The petition continues to grow, with over 22,000 people refusing to be sprayed. Let's keep it growing!

How Will People Find My Business Blog? 20 Useful Directories

One of the most frequent questions I hear from business bloggers is How on earth do I get visitors to my site now that I've set up my blog?! This ain't The Natural - if you build it, they won't come unless they actually know it's there. So how do you get more eyeballs on your blog? The easiest ways to promote your blog also happen to be the cheapest (how often do you get to say that?!). Try this:

1. Blog regularly. Frequent bloggers typically get ranked higher in search engines.
2. Tell everyone you know about your blog. If you use MySpace, FaceBook, LinkedIn or any other social networking site, let those networks know about your blog.
3. Add your blog to any forum signatures you have.
4. Link to your blog from your website home page.
5. Comment on other people's blogs (make sure your comments are useful and relevant).
   
6. Register your blog in as many free blog directories as possible (see the list below).
   

Free Blog Listing Directories:
Bigger Blogger
Blogarama
Blog Catalog
Blog Flux
Bloggapedia
BloggernityBlogging Fusion
Blog Hints
Blog Hop
Blog Listing
Blogoozle
Blog Rankings
Blog-search.com
Blog Top List
Eaton Web
Globe of Blogs
MyBlogLog
SuperBlog Directory
Top of Blogs
WeBlogALot

When using the above directories, look for a "Submit Blog" or "Add a Blog" link and follow the instructions carefully (most directories will disqualify your blog if you don't read their directions and terms line for line). There are plenty of additional directories you can turn up with a quick Google search, but I've avoided listing those that charge a fee or require a reciprocal link. I guess I'm just a no-strings-attached kind of girl. You will, however, often have to create an account with most of these directories (just be sure to opt out of any mailing lists, unless you want to be bombarded with silly tip sheets). You should never pay to list your blog - it's just not necessary.

Finally, some folks suggest adding your blog URL to your email signature and/or your business card. I've found that these approaches tend to be pretty ineffective, and the latter may well distract viewers from your business URL (which is where you really want them to go).

Bill McKibben on Slowing Global Warming and Moving Toward a Sustainable Economy

Bill McKibben, author of Deep Economy and other books, and one of the earliest reporters on global warming, spoke about the movement to slow global warming the other night in an on-stage interview. I found it odd that the conversation wasn't more in-depth considering the audience (imagine a roomful of rich, white San Francisco liberals - kind of preaching to the choir, hmm?), there were a number of points worth mentioning. I'm just going to quicky sketch out some of these below.



The Challenge of Making the Complex Simple
One of the most difficult aspects of communicating about global warming - and sustainability in general - is that it's such a complex, intertwining subject. Everything feeds into everything else, is connected to everything else in more ways than one, impacts and is impacted by everything else. In a world increasingly desperate for easy answers - just push this button - we're faced with laying bare complex issues and attempting to navigate toward not-so-intuitive answers.

Add to that the fact that this isn't exactly a sexy issue and we're faced with quite the uphill battle. As McKibben said, it's a bit like "going to the doctor and being told you have high cholesterol and have to cut the fat out of your diet." No one wants to do it, and those who do are "rewarded" with not being sick. Logically that may be a big, juicy carrot but at the end of the day we're still stuck munching carrots instead of french fries.

The Challenge of a Brand New Movement
The environmental movement has experienced a lot of changes over the decades, and now that the science is finally in (yes, it is), it's been somewhat vindicated. But this shift means that the movement now needs to go beyond merely proving that global warming exists and, instead, tackle the solution. The solution, of course, is massive economic change. I say "of course" as though this is obvious, and it is to those who have done any deeper reading on the subject outside of, say, USA Today. But McKibben points out that the environmental movement, while solid at education etc., isn't necessarily well-equipped to deal with changing the world's economic system.



It seems to me that the movement itself is a little too insular for that. Once derided for its moral overtones and scolding approach, I'm not sure it's really capable of stepping outside that sense of morality. Changing the global economic structure - regulation of the corporate world, public investment in R&D, global manufacturing and transport, you name it - requires the buy-in of so many differing entities that using a moral imperative to drive this change would seem implausible. But maybe that's exactly what we need - a global recognition, from inside the economic paradigm, that our current global economy is simply not meeting the social responsibilities long promised by unchecked markets.

And what of those markets? When McKibben was asked, "How do you minimize growth [McKibben's approach to stopping global warming] without replacing capitalism?" he replied by stressing the need for more focus on local economies. The idea is that a network of strong local economies provides a safety net of sorts for a stronger global economy. "How can I make it bigger?" is the wrong question, says McKibben. We're craving that smaller, local, community connection that the bulk of us [city-dwellers] have essentially missed out on as urbanization and technology has run rampant. But I'm getting on a tangent.

The Challenge of India and China
Although the U.S. is the primary global consumer, this may well change sooner than we realize (or will be ready for). Developing countries have, for the first time in perhaps the world's history, huge leverage in the growth of their own economies. To power the vast populations of China and India, cheap energy is needed. Right now, cheap energy means coal, which is simply too dirty. If these countries rely on coal - as they are currently doing - we'll be powerless to stop global warming. McKibben points to the U.N. Framework Convention on Climate Change in Copenhagen in 2009 as an key potential turning point. He's of the mind that the only way to succeed in combating global warming is to convince China and India to abandon coal. Good luck with that.

Marking Collective Success
In spite of all the challenges that lie ahead of us, McKibben was careful to point out that as a society, we are actually making great strides towards effective change. He cited not just the mainstream adoption of the subject, but also the increasing number of creative solutions that are cropping up both locally and abroad. In an effort to harness this momentum and maximize it, he's started 350.org,* which asks you and I to put our heads together to come up with new solutions. As he writes on the organization's website:

"What we need most right now are your ideas for how to take the number 350 and drive it home: in art, in music, in political demonstrations, in any other way you can imagine. We will connect actions all around the world and make them add up to more than the sum of their parts–but we don’t have all the ideas and all the inspiration. We need yours."

And that really is what it all boils down to: each and every one of us needs to make a simple decision. Will I work towards change, or will I continue with more of the same? No need to read more into it than that—as a single human being, you don't have to solve the world's problems nor remove yourself from the life you love. But as a group of individuals working towards change, the momentum becomes unstoppable.


*350 parts per million is the maximum safe level of carbon dioxide we can have in the atmosphere. It's McKibben's benchmark for a halt to global warming.

Pro Bono Possibilities

Can you imagine giving away 50% of your products for free? Even though Roughstock donates both cash and services to qualified organizations at the rate of about 10% of our billed revenue, apparently we pale in comparison to design kings Pentagram. According to The Taproot Foundation's recent newsletter, Pentagram "reports that 50% of their clients are nonprofits who they serve pro bono." That's half their client base!

Of course, they have the heavy-duty resources to dedicate to such projects. You can also look at it as an investment in public relations and branding. Nevertheless, that's a huge commitment that speaks volumes about the company.

Advertising and Drug Prescriptions

Frightening statistic of the week:

"Nearly a third (30%) of adults say they have talked to their doctor about a drug they saw advertised, and 44% of those who talked to their doctor received a prescription for the medication they asked about. This means that 13% of Americans have received a specific prescription in response to seeing a drug ad."

[emphasis added, from the report, Impact of Direct-to-Consumer Advertising on Consumer Drug Spending, brought to you by the Kaiser Family Foundation]

Marketers would have you believe that 13% of Americans - that's 39,472,404 people - really, truly needed the drug they requested. If this were true, then 13% of our population are capable of accurately self-diagnosing. If you believe that, then I've got a pill to sell you.

In all seriousness, though, whose responsibility is it? That is, who do we hold accountable for this massive addiction? Most folks would assign blame to one or more of the following:

• Big Pharma: The suppliers earn $4.20 (ironic, no?) for every $1.00 invested in advertising their drugs directly to consumers.
• Marketing and Advertising: The pusherman who facilities the deal (pssst, the first one's free).
• Consumers: Too dumb to know any better?

But whoever you blame, chances are you don't fall into that particular category. It's time to stop asking everyone else to change, and time to start taking responsibility. For consumers, that means doing our due diligence before we start popping happy pills. For marketers, it means taking a stand on what we will and won't help sell. And for business, it means looking beyond financial numbers as the sole measure of success.

It's not an easy pill to swallow, I know, but 9 out of 10 social entrepreneurs recommend it.

San Francisco Green Business Resources

When I decided to get certified by the city of San Francisco as a Green Business, I wasn't sure what to expect. Would I have to invest in expensive changes, or sacrifice business productivity for the sake of environmental savings? It turns out that the process was fairly straightforward and the required changes and commitments were easy to implement. Not only that, but the program's coordinators were always ready with resources and ideas.

If you're a San Francisco business owner who's interested in making operational improvements to reduce your environmental impact, you're in luck. The city has some fantastic programs and resources to guide you through the process. The list that follows is segregated into appropriate categories to help you find what you need, fast.


Certification Programs

San Francisco Green Business Program
Aimed at helping companies further their commitment to the environment, this multi-agency program certifies businesses and provides help along the way.

Grants, Loans and Tax Credits

San Francisco Mini-Grants
SF Department of the Environment gives away free money for environmental business projects (quick turnaround grants from $1,000 to $10,000) on a first-come-first-served basis.

San Francisco City Grant Programs
While not environment-specific, San Francisco offers plenty of free money for businesses looking to expand operations, implement new programs, or simply grow.

San Francisco City Loan Programs
While not free money, loans can help get your business where it needs to go.

San Francisco Enterprise Zone Tax Credit
This program offers tax breaks to employers operating within designated Enterprise Zones, and/or hiring from Enterprise Zones.

Participatory Programs

SF Approved Green Purchasing Program
An extensive collection of resources for implementing your own sustainable purchasing policy (you might also want to read my article, "How to Find Green Vendors")

San Francisco Commuter Checks
Looking for a way to provide additional benefits to keep your employees happy while serving the environment? These tax-free public transportation vouchers help encourage employees to reduce car use.

Sunset Scavenger Business Recycling and Composting
It's free to recycle and compost your waste in SF! This site provides all the info you need to start reducing your landfill waste. Your compost even helps grow local wine! This program is especially great for restaurants that produce high levels of food waste.

Neighborhood Revitalization Programs
San Francisco operates revitalization programs in many neighborhoods, working with local businesses to provide opportunities, business support and funding.

Tips, Guidelines, and Additional Resources

SFPUC's Environmental Resource Guides for Businesses
A collection of prevention tips and guidelines for various industries.

Small Business, Green Business
The SF Small Business Commission's list of green business resources and a few additional programs.

The above links should give you plenty of food for thought. As you can see there are tons of resources at your disposal, and most are easy to act on. I hope you'll join me and the hundreds of other local businesses who've decided to incorporate sustainability into our bottom line! And in the interest of pooling our collective intelligence, I'd love to hear your own success stories, challenges, or other resources you've found helpful.

Sustainability Is Like Teenage Sex

From Joel Makower's opening comments at Compostmodern, as reported by GDUSA:

"Sustainability is like teenage sex. Everybody says they're doing it but no one really is. And those who are doing it aren't doing it very well."

February's Roundup Now Available

Check it out—in this month's issue:

• Help Me Out and Win a Book!
• Recently Published: How to Find Green Vendors
• Quick Shots
  

Read the whole Roundup.

How to Find Green Vendors

My latest installment of The Sustainable Studio is now online, and this month I focus on how to implement a sustainable purchasing policy. Whatever industry you're in, the advice contained in this article will help you understand what sustainable purchasing is all about, ideas for implementing your own policy, and where to begin your sustainable vendor search.

"So just what makes a vendor sustainable? Is it as simple as finding a printer who stocks recycled paper? There are currently no strict definitions for what makes a business sustainable, unfortunately, so it is up to each of us to find a system that is both meaningful and practical. As a San Francisco-certified Green Business, I have a simple yet stringent purchasing policy in place for Roughstock Studios. I assign a single point for each of the following attributes that a potential vendor meets..." [Read the full article on Business of Design Online]

I'd love to hear your reaction to the idea of implementing such a policy, as well as any questions you might have about how to practically do so. Feel free to leave a comment either here, or on BoDo!

How Word Choice Influences Behavior: The Hotel Towel Example

If you ever need to influence people's behavior, you might consider Dr. Robert Cialdini's approach. Cialdini has conducted numerous studies exploring how different types of messaging impacts the public's actual behavior. One such study focuses on those cards in your hotel bathrrom urgng you to reuse your towels. As it turns out, how those cards are worded makes a big difference in whether or not guests pay attention:

"In this series of experiments, Dr. Cialdini and his colleagues created four cards asking guests to reuse their towels. Three cards contained a pro-environment message, while the fourth informed guests that the majority of hotel guests reuse towels when asked. In rooms with the fourth card, towels were reused 34 percent more frequently." [from the Inside Influence Report [note: link broken, try the home page, emphasis added]

There are several conclusions that can be drawn from this research:

1. Word choice matters...a lot;
2. People are more likely to act (or not act) based on what they think others are doing (or not doing);
3. It is possible to realize dramatic behavior change with very low investment.
   

So the next time you're trying to get someone to do something, think carefully about how you deliver your message.

The Designer of LodgeNet's New Logo Speaks

"I joked with my client that it isn't what we create as much as what I talk you out of that has real value."

-Jerry Kuyper

[Full interview at Brand New/UnderConsideration]

How Do You Stack Up? The Freelance Switch Freelance Statistics Report Is Here

If you participated in the Freelance Switch 2007 Freelance Survey, then you've already got your copy. If you didn't, then you might want to go purchase one. Why? Because it's got some eye-popping stats from 3,700 creative freelancers throughout the world that could teach you a thing or two about how you run your business.



A few interesting results and their implications:

• Result: "The amount of billable hours a freelancer is accumulating accounts for a large percentage of their overall happiness. This is in stark comparison to hourly rates and net income which have no significant impact on a freelancer’s overall happiness."
  
  My take: When you only charge $30-$40/hour on average (the most common rate range across multiple industries), you have to work more billable hours. It's no wonder, then, that the apparent business is what makes these freelancers happier, as opposed to their low hourly rate or their overall income, which will inevitably be lower thanks to their rate. If they were to raise their rates, thereby increasing their income, perhaps they would then respond that their rates or income influence their happiness. I can't help thinking that this boils down to a crisis of confidence.
  
  
• Result: "This survey suggests that the following activities have no noticeable impact on your income:
  

  Your age or your gender
  Your experience
  Where you live
  The marketing techniques you use (emphasis added)
  The additional goods and services your offer.

  This leads me to the only remaining possible conclusion – it’s all about the skills...I don’t think it would be bad advice to suggest that if your income isn’t what you think it should be or need it to be, it might be time to upgrade your skills and worry less about marketing and diversifying."
  
  My take: I'm not sure I'd agree with the above conclusion based on the actual question asked: "Where do you find work?" Such a question does not measure the efficacy of one's work-finding techniques (which include referrals, portfolio website, internet job sites, social networking sites, blogs, cold calling, and advertising). It simply measures which techniques freelancers are using. If you don't do any cold calling, for example, you won't get any work from it. This is a major flaw in the analysis, as it sends the message that referrals are the only method freelancers should rely on to find new clients. While I know several freelancers who have been successful over the years relying primarily on referrals, I'm not sure how much job security it actually offers.

Overall, the survey is a fascinating collection of data about a business lifestyle that we generally don't get much data on. It's great to see these numbers, particularly with such a large sample size. And while I'd certainly encourage all freelancers to pick up a copy, I'd also strongly suggest thinking critically about what the numbers really mean to you.